Quick on the Draw
We work with our own design team—and that gives us the ability to create new designs for every new development. Our designers are experienced in a variety of styles, giving them a broad palette to draw from as they create innovative plans.
With original designs tailored to the needs of homeowners, we aim to satisfy and exceed your needs.
What changes to my plans can I make, and when?
- During the sales process, you may make changes as described by your salesperson for the area. Modena has many different models with optional layouts that are available.
- During the planning process, smaller, more detail-oriented changes and selections can be made with your Planning Coordinator.
- All changes must be finalized prior to the signing off of your plans at your final planning meeting.
Construction
Can I visit my home during construction?
Yes you may, but you can only visit the site during Show Home hours. You must check in at the show home and abide by our site’s safety rules. As well an appointment needs to be made with a site supervisor to go through the site.
Who do I call if I see something wrong during construction?
Please call the Sales Representative for the area, and he/she will look into the item(s) in question and get back to you within two business days.
Service
What is the customer service policy after I move in? When and how often will you check in on my home?
Our Service Department will contact each customer approximately 30 days after possession to ensure any items that were on back-order or still to be completed have been addressed. This call is also to ensure that any questions or concerns our customers have are addressed and to remind customers of our Service Policies and Procedures. All customers are asked to please follow all of the Service Policies and Procedures as outlined in our Homeowners Manual to ensure timely completion of any required service for their home. Follow up from the Service Department will be on an as required basis depending on what is needed with each home.
General
Who do I contact to pick up my mail key and locate my postal depot?
Please call Canada Post at 1.800.267.1177 or visit www.canadapost.ca
How do I find my new postal code?
Postal Codes are listed in the yellow-edged pages at the back of the white pages. For new postal codes that are not yet listed, please call 1.900.565.2633 or www.canadapost.ca
When is garbage pick up?
For information on the garbage pick-up schedule in your area, please contact the appropriate municipality.
M.D. of Rockyview Phone: 403.230.1401 www.rockyview.ca
Solid Waste & Recycling
Phone: 403.230.1401
Email: hawksley@rockyview.ca
Cochrane Lake gas co-op ltd. 403 932 2707
Email: admin@clgas.ca
Who do I contact to have my meter connected and installed? Visit the "
New Accounts" section in the City of Calgary's website for more information or inquiries may be directed to:
Epcor : 403 310 4300 toll free 1 800 667 2345
Regional Water Servies ltd : http://www.regionalwaterservices.com/ 403 291 4000
» Compare natural gas and electricity rates at www.customerchoice.gov.ab.ca
How do I transfer the utilities into my name once I take possession of my new home?
A Modena Homes representative will record electrical and gas meter readings at time of possession. These readings are then faxed to the electrical and gas companies for bill payment. Please contact Enmax at 403.310.2010, or Atco Gas at 403.245.7888 for more information.
» Atco Gas
» Enmax
